Privacy Policy

Introduction

Welcome to the Privacy Policy for Aroma Delivered. We are committed to protecting the privacy of our customers' personal information and order details. This policy explains how we process your information when you order our specialty coffees and artisanal teas, use our website, or inquire about our services.

Information We Collect

We may collect and process the following information:

• Customer contact information and account details (e.g., name, email, phone number, delivery address)
• Your order history, including single-origin coffees, artisanal teas, brewing gear, subscription details, and other items purchased
• Payment information for your orders (processed via secure payment gateways)
• Delivery details, such as your specific address, building access codes, and contact number for our delivery partners
• Special instructions or notes that you provide with your order (e.g., specific grind size requests, subscription preferences)
• Technical data such as your IP address, browser type, and operating system information when you visit our website
• Website usage analytics collected via cookies and other tracking technologies to improve our product browsing experience
• Customer testimonials, product reviews, and customer service feedback

How We Use Your Information

Your data allows us to:

• Process your coffee and tea orders, manage payments, and coordinate your deliveries with our carbon-neutral logistics partners
• Manage your account details, purchase history, and provide you with receipts and order summaries
• Improve our product offerings, source new single-origin lots, develop new blends, and enhance website features
• Send you order confirmations, shipping notifications, critical service updates, and promotional offers for new products
• Provide dedicated customer support for your orders, subscriptions, and any brewing inquiries
• Monitor for fraudulent activity and ensure the security of our customers and e-commerce platform
• Comply with legal, financial, and tax record-keeping requirements

Data Security

We implement robust security measures for all customer data, including end-to-end encryption for data transmission, secure cloud storage for order records, and restricted internal access to sensitive information. All customer records and personal details are protected with the utmost confidentiality and technical safeguards.

Data Sharing

Information is shared only with necessary service providers (e.g., payment processors, shipping carriers, cloud hosting services, marketing platforms) under strict confidentiality agreements. We may be required to share certain data with law enforcement or legal authorities as required by law. We will never sell your personal data to third parties.

Your Rights

As an Aroma Delivered customer, you have the right to:

• Request access to your personal data and order history
• Update your personal, payment, and saved address information in your account dashboard
• Opt out of promotional marketing communications at any time via the "unsubscribe" link in our emails
• Request the deletion of your account and personal data, subject to legal and operational record-keeping requirements
• Manage or request the removal of any product reviews or testimonials you have provided
• Control cookie preferences through your browser settings or our site's consent manager
• Continue to receive essential service-related communications (e.g., order confirmations, shipping notifications, policy updates) even if you opt out of marketing

Changes to Our Policy

Policy revisions will be communicated to customers via email or prominent notifications on our website. The "Last Updated" date at the top of this document will be revised. Your continued use of our services after such changes signifies your acceptance of the updated terms.